Smart Innovations Frequently asked questions
Quick answers about ordering, delivery, payment and returns in Bangladesh.
Ordering
How do I place an order?
Open the product you want, tap Order now, and fill in your name, phone number, email and delivery address. Choose the quantity and press Confirm order. You don't need an account.
How will I know my order was received?
You'll see a confirmation on the page right after you order. We then call or email you to confirm the details, so please give a phone number that is switched on.
Can I change or cancel my order?
Yes, as long as it hasn't been dispatched. Contact us as soon as possible with your order number and tell us what you'd like to change.
Do I need to pay when I order?
No. You don't pay on the website. We confirm your order with you first and tell you the total and how you can pay.
Delivery
Where do you deliver?
We deliver across Bangladesh through courier partners. Fees and times depend on where you are.
How much does delivery cost and how long does it take?
Inside Dhaka city: ৳60.00, 1 to 2 working days
Dhaka suburbs (Savar, Gazipur, Narayanganj, Keraniganj): ৳100.00, 2 to 3 working days
Outside Dhaka (all other districts): ৳120.00, 3 to 5 working days
Times are working days from when your order is confirmed.
What if I am not at home when the courier arrives?
The courier will call you before arriving. If you can't be there, ask someone you trust to receive the parcel, or tell us a better time and we'll arrange it with the courier.
Delivery is taking longer than expected. What should I do?
Delays can happen around Eid, public holidays, heavy rain and floods. If your order is later than the estimate, contact us with your order number and we'll check with the courier.
Payment
How can I pay?
Available payment options: Cash on delivery, bKash, Nagad, Bank transfer. We tell you which ones apply to your order when we confirm it.
Is my personal information safe?
We only ask for what we need to deliver your order: your name, phone, email and address. We use it to process and deliver your order and contact you about it.
Returns & refunds
Can I return a product?
Yes. If it arrives damaged, defective or is not what you ordered, tell us within 7 days of delivery. The item should be unused and in its original packaging.
What do I do if I receive a damaged or wrong item?
Contact us right away with your order number and clear photos of the item and its packaging. We'll arrange a replacement or refund.
How long do refunds take?
Within 5 to 7 working days after we receive and check the returned item. Refunds are sent by bKash, Nagad or bank transfer.
Who pays for return delivery?
We pay if the return is because of our mistake or a faulty product. In other cases the return delivery cost is paid by you.
Contact
How can I reach you?
Use the contact page to send us a message, or call us during working hours. We reply to messages by email or phone.
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